Privacy Policy
Your privacy matters to us. This policy explains how Aroma Avenue may collect, use, store and protect information when you visit or shop through our website.
Introduction
Welcome to Aroma Avenue. We respect the privacy of our customers and website visitors and aim to handle personal information responsibly.
This Privacy Policy describes the types of information that may be collected when you use our website, place an order, contact us, or otherwise interact with Aroma Avenue.
By using this website, you acknowledge the practices described in this Privacy Policy.
Information We May Collect
Depending on how you use our website, we may collect information that you provide directly to us or information generated through your interaction with the website.
Information may include:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase details
- Messages or enquiries sent to us
- Device, browser and website usage information
- Other information you voluntarily provide
Payment card information may be processed directly by third-party payment providers and may not be stored directly by Aroma Avenue.
How We May Use Your Information
We may use information collected through our website for legitimate business and customer-service purposes.
- Processing and fulfilling orders
- Providing order and delivery updates
- Responding to customer enquiries
- Providing customer support
- Improving our website and shopping experience
- Preventing fraud or misuse
- Maintaining business and transaction records
- Sending marketing communications where permitted and where appropriate
Cookies & Similar Technologies
Our website may use cookies and similar technologies to remember preferences, maintain shopping-cart functionality, understand website usage and improve the customer experience.
Some cookies may also be placed by third-party services used on the website, such as analytics, payment, advertising or other service providers.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website features.
Payments
Online payments may be handled by independent payment gateways or payment service providers.
These providers may collect and process payment information in accordance with their own privacy policies, security practices and terms.
Sharing of Information
We may share information with service providers when reasonably necessary to operate our website, fulfil orders or provide services.
These providers may include:
- Shipping and delivery partners
- Payment service providers
- Website hosting providers
- Technology and support providers
- Analytics service providers
- Professional advisers where required
We may also disclose information when required by applicable law, legal process, regulatory request or to protect our legitimate rights and interests.
We do not intend to sell your personal information simply as a standalone customer-data product.
Data Retention
We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, record keeping, dispute resolution and compliance obligations.
Retention periods may vary depending on the type of information and the reason it is being kept.
Data Security
We aim to use reasonable administrative and technical measures designed to protect personal information against unauthorised access, misuse, alteration or loss.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Privacy Choices
Depending on applicable law and the circumstances, you may be able to contact us regarding personal information we hold about you, request corrections, or ask questions about how your information is being handled.
You may also unsubscribe from promotional emails by using the unsubscribe option provided in those communications, where available.
Third-Party Websites & Services
Our website may contain links to third-party websites, payment gateways, social platforms or other external services.
Aroma Avenue is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our online store is intended for customers who are legally able to make purchases. We do not knowingly seek to collect personal information from children for independent commercial use.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, operational practices or legal requirements.
When the policy is updated, the revised version may be published on this page with an updated revision date.
Contact Us
If you have questions regarding this Privacy Policy or the way your information is handled, you can contact Aroma Avenue using the details below.