Shipping & Return Policy
Everything you need to know about order processing, delivery, returns, exchanges and refunds when shopping with Aroma Avenue.
Order Processing
Orders placed through the Aroma Avenue website are processed after successful order confirmation and, where applicable, successful payment verification.
Orders placed on weekends, public holidays or during promotional periods may require additional processing time.
Estimated Delivery Time
Delivery timelines depend on the destination, courier availability, serviceability and other operational factors.
Estimated delivery
Estimated delivery dates are indicative and may change due to courier delays, weather conditions, regional restrictions or circumstances outside our reasonable control.
Shipping Charges
Any applicable shipping charge will be displayed during checkout before the order is placed.
- Standard Shipping: YOUR SHIPPING CHARGE
- Free Shipping Above: ₹YOUR-AMOUNT
- Additional charges may apply where applicable
- Final shipping charges are shown before payment
Order Tracking
Once an order has been dispatched, tracking information may be shared through email, SMS, WhatsApp or another communication channel provided during checkout.
Tracking updates are provided by the courier partner and may occasionally take time to refresh after dispatch.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number.
Additional shipping charges may apply if an order must be re-shipped because an incorrect or incomplete address was provided.
Delivery Delays
While we aim to dispatch and deliver orders within the estimated timeline, delays may occur because of high order volumes, courier disruptions, weather, public holidays, regional restrictions or other events beyond our control.
If your order appears significantly delayed, please contact our support team with your order number so we can assist you.
Return Eligibility
To request a return, customers should contact Aroma Avenue within the applicable return period after receiving the order.
For a return to be considered:
- The item should be unused
- The item should be in original packaging
- Product seals should remain intact where applicable
- Proof of purchase or order number may be required
- The item should be returned with included accessories
- The return request should be made within the stated period
Non-Returnable Items
For hygiene, safety and product-integrity reasons, certain items may not be eligible for return once opened, used or unsealed.
- Opened or used perfumes
- Products with broken or removed seals
- Items damaged after delivery through misuse
- Products returned without original packaging
- Items purchased under a clearly stated non-returnable offer
- Return requests made after the applicable return period
How To Request A Return
To request a return, contact our support team and provide your order details along with the reason for the request.
Contact Us
Share your order number and reason for return.
Review
Our team will review the request and confirm eligibility.
Return Product
Follow the return instructions provided by our team.
Inspection & Refund
Eligible returns are reviewed before refund processing.
Return Shipping
Responsibility for return shipping charges will depend on the reason for the return and the applicable circumstances.
- For an incorrect or damaged item received, contact us first
- For other approved returns, return shipping may be chargeable
- Do not send a product back without return confirmation
- Keep any return tracking details until the process is completed
Refunds
Once an eligible returned item is received and inspected, the refund request will be processed according to the original payment method or another method agreed with the customer.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway or other payment service provider.
Original shipping charges may be non-refundable unless the return resulted from an incorrect, defective or damaged item supplied by us, subject to verification.
Damaged, Defective Or Incorrect Orders
If you receive an incorrect, visibly damaged or defective product, contact us as soon as possible after delivery.
Please provide:
- Order number
- Customer name
- Photographs of the product
- Photographs of the outer packaging
- Description of the issue
- Unboxing video, if required under your actual business policy
We may review the information provided before approving a replacement, return or refund.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible. We will try to assist if the order has not yet been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return policy may apply instead.
Need Help With Your Order?
For shipping, return, refund or delivery questions, contact our customer support team with your order number.